Shipping and Returns
Delivery expectations, clearly explained.
Thank you for shopping with Pawford. We do our best to process and ship orders as quickly as possible so your pup can enjoy their products without delay.
Pawford currently ships orders within the United States.
At this time, we do not offer international shipping.
Orders are typically processed during normal business days, Monday through Friday, excluding holidays.
Most orders are prepared and shipped as quickly as possible after payment is received. During high volume periods, sales, holidays, or carrier delays, processing and transit times may take longer than usual.
Once your order has shipped, you will receive tracking information using the email address provided at checkout.
Shipping rates are based on the order amount and are shown at checkout before payment is completed. Our current standard shipping rates are:
| Order amount | Shipping rate | Estimated transit time |
|---|---|---|
| $0.01 to $25.00 | $4.99 | 3 to 5 business days |
| $25.01 to $47.00 | $5.99 | 3 to 5 business days |
| $47.01 to $71.00 | $6.99 | 3 to 5 business days |
| $71.01 to $94.00 | $7.99 | 3 to 5 business days |
| $94.01 to $118.00 | $8.99 | 3 to 5 business days |
| $118.01 to $140.00 | $14.99 | 3 to 5 business days |
| $140.01 and up | $19.99 | 5 to 8 business days |
Shipping rates may change from time to time and the rate shown at checkout will be the final shipping charge for your order.
Estimated transit times generally range from 3 to 5 business days for most orders, depending on the order amount and shipping service available.
Orders of $140.01 and up may have an estimated transit time of 5 to 8 business days.
Transit times are estimates only and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside of Pawford’s control.
Once your order ships, tracking information will be sent to the email address used at checkout.
Please allow time for the carrier to scan and update tracking information. Tracking may not update immediately after the shipping label is created.
Please review your shipping address carefully before placing your order.
Pawford is not responsible for orders delayed, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at woof@pawford.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Once an order has been handed over to the carrier, delivery is the responsibility of the carrier.
If your tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your tracking shows that your package was delivered but you did not receive it, please check around your delivery location, with neighbors, household members, building management, or your local carrier office.
Pawford is not responsible for packages that are marked as delivered by the carrier but are lost, missing, or stolen after delivery.
That said, please contact us at woof@pawford.com if you are having an issue with your delivery and we will do our best to help.
If a package is returned to Pawford due to an incorrect address, failed delivery attempt, refusal, or other delivery issue outside of our control, we will contact you once the package is received.
Additional shipping charges may apply if the order needs to be reshipped.
Original shipping charges are nonrefundable once an order has shipped.
Need help?
Our support team is happy to help with policy or order questions.
